The claims process can seem intimidating, but we are here to help. If you have a claim that requires immediate assistance, refer to urgent claims below.

Claims Support

Disasters are unpredictable—we believe in being prepared.

Call Support 519-393-6402

The insurance claims process can feel overwhelming. Find answers to your questions to help guide you through it.

Reporting a Claim?

DURING BUSINESS HOURS: Call 1 (877) 380-6402 or 519-393-6402

EMERGENCY AFTER HOURS CLAIM SERVICE: Call 519-393-6402 or toll free at
1 (877) 380-6402 or 1 (800) 263-1961*.

*The system will direct you where to contact

Tradition Mutual Claims:
A Higher Standard

If there’s a solution, we’ll find it. Our commitment to precision ensures every detail of your claim is handled with care.

Smiling woman indoors representing satisfied Tradition Mutual insurance customer after successful claims experience.

Connect With Our Claims Team

During regular office hours (Monday to Friday 8:30 to 4:30), please contact our office
for claims or service: 

Phone:

(519) 393-6402

Address:

Tradition Mutual office 
264 Huron Road 
P.O. Box 10 
Sebringville, ON N0K 1X0

Toll Free:

1 (877) 380-6402
1 (800) 263-1961

Email:

info@traditionmutual.com

If you have a claim requiring assistance outside of office hours, please contact our office via the numbers above and the system will direct you where to contact.

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Claims Form

Fill out our claims form and we’ll reach out to you.

    Name *






    Important Notice – Canada Post Strike

    We understand the issues that could arise during the current Canada Post strike. If you recently sent a payment in through Canada Post, and feel it may be stuck in transit, please reach out to your agent or broker to discuss alternate arrangements.

    Should you wish to make a payment through alternative means, please consider one of the following:

    • Through your online bill payments through your bank account (we do not accept e-transfers at this time)
    • Drop it off at our office during our business hours of 8:30am to 4:30pm Monday to Friday
    • You can pay by credit card, debit card, cash, or cheque at our office
    • Or contact your agent or broker to get set up on preauthorized payments

    If you need further assistance or wish to receive correspondence regarding your policy through email, please contact your agent or broker.

      Tradition Mutual AGM

      Fill out the form below to receive meeting details.

      Name of the Registrant*




        Payment Notification

        Fill out the form below to receive your policy details.

        Name *